Repeat business

Replacement Center

Reorders, replacements and swaps. Send the old specification — part number, datasheet or a photo of the installed board — and we match it or tell you honestly what to change.

Most LED strip revenue is not the first order. It is the second, third and fourth: replacing a failed batch, repeating a spec for a phase two, and swapping an incompatible product for one that fits. Send us the old specification, the old part number or a photo of the installed line — we match it, or tell you honestly what to change.

Compatible Replacement for Another Brand

Replace another brand's LED strip without redesigning the fitting

  • Collect 3 items: the physical board (photo of front and back), the driver label, and the datasheet or packaging text.
  • Read the numbers that matter: voltage (12/24V), W/m, LEDs per metre, board width, CCT/CRI, IP rating.
  • Match the mechanics first — board width and IP rating determine whether the strip physically fits the existing channel and housing.

How it works

Reorder the Same Spec for Phase Two

Repeat an earlier order with the same bins, same CCT and same packing

  • Quote the original order number, or send a photo of the installed reel label.
  • We hold the production record (chip batch, bin, CCT, CRI, board width, packing) against the original PO.
  • New phase reels are produced from the same bin group, so the two phases match on site.

How it works

Defective Batch Replacement & Warranty Claim

When a delivered reel is faulty, the fix is a diagnosis, not a debate

  • Stop: do not install more of the batch until the failure mode is identified — one bad joint and one bad reel look identical in a photo.
  • Send three photos: the failing section, the cut end, and the reel label; plus the driver and dimmer photos if the failure is flicker.
  • We classify it: connector/joint, driver match, installation rule, or manufacturing defect.

How it works

From Sample to Mass Production

The sample passed. Make 5,000 m that behaves like the sample.

  • Freeze the sample physically: we tag the approved reel and record its bin, CCT and CRI.
  • Production runs against that frozen reference; the pre-shipment sample from the mass order is compared to the approved one.
  • Approve the pre-shipment sample before we book the vessel — that is the only moment where a spec error is still cheap.

How it works

Replacement Parts, Connectors & Accessory Kits

The kit that keeps a running site supplied

  • Per-site spare kit: 5% of ordered metres in the same batch, plus connectors, end caps and power feeds.
  • Consumables: aluminium channel and diffuser, mounting clips, solder / crimp connectors, junction boxes, plug connectors.
  • Drivers and controllers replaced separately when the strip spec stays the same.

How it works

Send the old part number

One email with a photo of the board is enough for us to tell you whether we can match it, and where a better option exists.

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